Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, and in the same condition you received it, and it must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

To return your item:

- Please complete our Return Form for faster processing of your returns to obtain a Return Authorization Email. No returns will be processed without a printed Return Authorization Email issued by our Returns department included within the package.  

- Complete the return form in its entirety by providing your name, email, home address, full daytime contact information and product information for expedited service.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all this and still have not received your refund, please get in touch with us HERE.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email HERE.

Returning a Gift:

New, unused, unmarked, and undamaged merchandise that is currently part of our product line may be returned for in-house merchandise credit as a gift certificate or for an immediate exchange if the criteria for returns, as listed above, are met. The retail cost of your item will be applied towards the cost of the item(s) you would like in exchange. We will not issue credit for any difference in cost if the item that you would like to send for an exchange is higher priced than the item that you would like as a replacement. If the new item(s) that you want to purchase has a greater cost, you will be responsible for the difference in cost plus shipping charges. If the total item costs are equal, you will only be responsible for the cost of shipping. Please follow the Returns instructions above so that we may process your exchange. 

If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

To return your product, you should mail your product to 240 York Road, Warminster, Pennsylvania 18974.

You will be responsible for paying for your shipping costs for returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.